PSC, Studer Community Institute
To Host Customer Service Seminar
It is no secret that satisfi ed customers are
key to a successful business.
On April 26, Pensacola State College’s
Center for Corporate and Professional
Development Training and the Studer
Community Institute will join forces to share
what it takes to attract, maintain and grow a
solid customer base.
“Harnessing the Power of Exemplary
Customer Service – Every Customer. Every
Time.” is set for 8:30 a.m.-4 p.m. in the
WSRE Jean and Paul Amos Performance
Studio on the Pensacola State campus.
Quint Studer,
founder and
CEO of Studer
Community
Institute, along
with Donna Kirby,
vice president of
operations for
the Pensacola
Blue Wahoos,
will provide
information on successful customer service.
“Winning
customers and
keeping them
happy is diffi cult.
That means
everyone needs
to be engaged
in building the
organization’s
brand, and it
needs to happen
with every customer, every time,” Studer said.
“Ultimately, the way customers are treated
will make or break an organization.”
Ruth McKinon, workforce development/
CWE coordinator at the Center for Corporate
and Professional Development Training, said
the seminar will appeal to organizations and
businesses interested in learning effective
ways to attract and retain more customers.
For more information about the seminar,
call McKinon at (850) 484-1374 or Tracy
Hunter at (850) 484-1363 or email dtcreg@
pensacolastate.edu.
62 | VIPPensacola.com
Beck Partners Promotes Stacy
Taylor To Vice President
Beck Partners, a regional commercial
real estate and insurance fi rm, announced
the promotion of Stacy Taylor, CCIM to
Vice President. This promotion is due to
his consistent and increasing sales volume,
over 15 years of experience, designation and
representation of Beck Partners.
“Stacy has exhibited a fearless drive to
represent his clients to the fullest extent while
being a guiding light to our newer agents,”
states Justin Beck, CEO of Beck Partners.
“His industry smarts and agile temperament
is crucial to our success along the Gulf Coast.
This promotion is just a step in Stacy’s
continued development in the offi ce and in
the community.”
Stacy understands that building and
maintaining strong relationships is equally
important as completing the real estate
transaction. Successfully completing
over 1,500,000 square feet in real estate
transactions and an estimated $150 Million
in sales has enabled him to streamline the
transaction process.
Since moving to Pensacola, Stacy has
integrated retail to his existing offi ce practice,
making him a well-rounded expert along
Northwest Florida. He has been very
successful in leveraging his regional and
national relationships while staying active
in the International Council of Shopping
Centers (ICSC) and holding a Certifi ed
Commercial Investment Member (CCIM)
designation. This designation represents
recognized experts in the commercial and
investment real estate industry that are
profi cient not only in theory but also in
practice. He is also currently the President of
the Northwest Florida CCIM chapter.
UWF Music Professor Honored
With 50-Year Service Award
A University of West Florida music
professor has been recognized for a milestone
of career service. The Florida Music
Education Association honored Dr. Larry
Reed with the 50 Year Music Education
Service Award during its annual professional
development conference, held Jan. 10-13,
2018, in Tampa, Florida.
Reed, faculty associate in the Department
of Music, has taught musical education to
students from pre-Kindergarten to senior
adults for the past 56 years, including 34 years
at UWF.
“It has been a very gratifying experience to
be honored by my peers in the FMEA,” Reed
said. “I’ve felt successful in making people
feel that music is important, and that they
have some insight into music. Music is vital
and our lives are richer because of it.”
As a vocalist and choral director, he has
dedicated his career to training the music
teachers who will educate a new generation of
musicians.
“Dr. Reed’s years of service have had a
profound impact on music education in
Florida. His dedication and commitment to
excellence within the profession have shaped
students and leaders within the fi eld,” said
Dr. Steven Brown, dean of the UWF College
of Arts, Social Sciences and Humanities. “We
are honored and thankful for his contributions
to UWF and the State of Florida education
system. He is leaving a legacy that will impact
future generations of educators.”
For more information about the UWF
Department of Music, visit uwf.edu.
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